COVID Information

COVID-19 Health and Safety Policy

Interacting with Householders

 Our fitters are provided with information about how to operate safely in people’s homes and aim to reduce transmission due to face-to-face contact and maintain social distancing while operating at client’s home.

We are mindful that face coverings may inhibit communication with people who rely on lip reading, facial expressions and clear sound. We are prepared to make the fitting in your garden as pleasant and safe as possible.

We communicate with households prior to arrival, and on arrival, to ensure that the client understands the social distancing and hygiene measures that should be followed once work has commenced.

Moving around when working indoors

 We aim to maintain social distancing wherever possible while performing work indoors. Where it is not possible to maintain physical distance from customers, we give extra attention to equipment contact, cleaning and personal hygiene to reduce risk.

Face coverings

 We understand that face coverings are not a replacement for the other ways of managing risk and do not rely on them solely as risk management for the purpose of a health and safety assessment. Other measures we apply is distancing, personal hygiene, cleaning surfaces, and avoiding contact where not necessary.

We understand that some people don’t have to wear a face covering including for health, age or equality reasons.

Our safety measures

We may apply any of the following prior to, during and after fitting:

  • discuss with households ahead of a visit to ask that social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) are maintained between workers and householders, if possible
  • identify busy areas while operating across the household where people travel to, from or through, for example, stairs and corridors, and minimising movement within these areas
  • limit the number of people within a confined space to maintain social distancing
  • bring our own food and drink to households and have breaks outside where possible
  • ask that households leave all internal doors open to minimise contact with door handles
  • use remote communication tools to avoid in-person appointments
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